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How to Set Up a Self-Service Helpdesk with Live Chat for Your Nonprofit

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Nonprofits often face unique challenges in managing their resources and providing efficient support to their communities. With the rise of digital tools, it’s easier than ever to set up a robust, self-service helpdesk with chat and AI capabilities without breaking the bank. One fantastic tool that stands out is Tawk.to, a free and powerful solution for nonprofits looking to streamline their support processes.

Why Choose Tawk.to?

Free and Feature-Rich

Tawk.to offers a completely free plan with no hidden costs. Despite being free, it comes packed with features like live chat, ticketing, and knowledge base management.

User-Friendly

The platform is intuitive and easy to set up, making it accessible even for those with limited technical knowledge.

Customizable

Tailor the look and feel of the chat widget to match your nonprofit’s branding.

Scalable

Whether you’re a small organization or a large nonprofit, Tawk.to scales to meet your needs.

Setting Up Tawk.to for Your Nonprofit

Follow these simple steps to get your self-service helpdesk up and running:

1. Create an Account

  • Go to Tawk.to and sign up for a free account.
  • Confirm your email address and log in to your new account.

2. Add Your Website

  • Once logged in, click on “Add Property” to add your nonprofit’s website.
  • Enter your website URL and name your property.

3. Customize Your Widget

  • Navigate to the “Administration” tab and click on “Chat Widget”.
  • Customize the widget’s appearance to match your nonprofit’s branding. You can change colors, add your logo, and modify the chat bubble text.

4. Install the Widget on Your Website

  • Tawk.to will provide you with a code snippet for showing your chat widget.
  • Copy this code and paste it into your website’s HTML before the closing </body> tag.
  • For NonprofitPress or other WordPress users, you can use the official Tawk.to plugin (included in our library) for super easy setup.

5. Set Up Knowledge Base

  • In the Tawk.to dashboard, go to “Knowledge Base” and start creating articles for common questions and issues.
  • This will help your visitors find answers quickly without needing to initiate a chat.

6. Enable AI-Powered Chat

  • Tawk.to integrates with AI tools like Apollo and ChatGPT. While the base service is free, using advanced AI features may require a paid plan or integration with third-party services.
  • Customize your AI assistant’s prompt, actions, and tone for a truly unique and branded experience. Built-in escalation options allow a person to take over automatically.

7. Train Your Team

  • Ensure your team is familiar with the Tawk.to dashboard and how to manage live chats and tickets.
  • Utilize Tawk.to’s training resources and webinars to get the most out of the platform.

Benefits of Using Tawk.to

24/7 Support

With automated responses and a robust knowledge base, your nonprofit can provide round-the-clock support to your community.

Efficiency

Streamline your support processes, freeing up valuable time and resources to focus on your mission.

Enhanced Engagement

Live chat helps you connect with your supporters in real-time, providing immediate assistance and building stronger relationships.

NonprofitPress and Tawk.to: A Perfect Match

At NonprofitPress, we understand the importance of efficient and accessible support. That’s why we use Tawk.to for our own support docs and live chat. By leveraging Tawk.to, we’ve been able to provide timely and effective support to our users, ensuring they have the resources they need to make a bigger impact offline.

Setting up a self-service helpdesk with chat and AI for your nonprofit doesn’t have to be complicated or expensive. With Tawk.to, you can provide exceptional support to your community for free. Whether you’re a small nonprofit or a large organization, Tawk.to offers the tools you need to enhance your support services and better serve your mission.

If you need help setting up Tawk.to or want to learn more about how NonprofitPress can support your nonprofit’s digital needs, don’t hesitate to reach out to us. We’re here to help you succeed!