Absolutely – you can either keep your domain where it is and just use our DNS, or you can transfer your domain to us and potentially save some money.

For DNS only, new nameserver (NS) records will be provided, along with instructions specific to your domain’s registrar.

For new domain registrations and transfers, you can manage connected and registered domains in the MWP Cloud (hosting) control panel. Your domain will be connected automatically after registration completes. We even set up SSL for you.

You don’t have to, but it is very much encouraged.

Why? While your site runs on it’s own VPS (not applicable to Nano), and does have a dedicated IP address, on occasion that may need to be updated due to infrastructure changes or security risks. For example, if your assigned IP becomes blocklisted, we will attempt to issue a new one. When you use our DNS, that update is automatically applied. Otherwise your website would go down until you manually update your DNS records.

If you elect to not use our DNS, various records will be provided, along with instructions for your domain’s registrar. Wildcard SSL is only available is you also configure the _acme records.

Your hosting control panel (through MWP Cloud, click here to open in a new tab) has a full DNS manager where you can add or remove records as needed for all of your registered and connected domains.

All NonprofitPress sites receive two static subdomains:

1. account-id.tempurl.host
   • Automatically generated when you create a new NonprofitPress site – this is used for sFTP, SSH, and initial DNS setup.
   • This is also the base of your staging site’s domain
2. yourorg.501c.press
   • Each NonprofitPress site can have its own vanity subdomain (if available) from our network. This cannot be changed after selection, and acts as a fallback if your primary domain fails

At the moment, non-premium domains are priced as follows when purchased through NonprofitPress:

Some Top-Level Domains (TLD) are classified as “Premium” if they contain very common words, phrases, names, or other highly-desirable terms. Premium domains are sold by third parties who set their own rates.

Other “vanity” TLD extensions like .fund, .gives, or .gratis have various rates and may still apply the Premium classification.

To transfer your domain away from NonprofitPress, such as when you move to a new registrar or service, follow these steps:

1. Open a chat with our team to get your auth token

Or on your own:

1. Log into your hosting control panel
2. Click the Domains tab
3. Click the settings icon next to your domain to transfer
4. Turn Off the domain lock
5. Click Transfer Domain to get your auth token
6. Enter the token at your new registrar

For VPS, yes – you can upgrade to any tier with 1-click from your hosting control panel (MWP Cloud).

VPS downgrades can only be made to one tier below the active tier (at a time). This is due to the storage differences between tiers and the 1-click utility’s ability to resize beyond a limit.

Note that changing the type of VPS, such as from high-efficiency to high-performance, requires a migration – please chat with us and we’ll be happy to do that for you, free of charge.

Nano is a different infrastructure than MWP Cloud – resources are not dedicated like our Cloud plans. Nano sites can be migrated to any Cloud plan.

An up-to-date specs sheet for VPS (MWP Cloud) hosting is available here: VPS Spec Sheet

SSH and SFTP accounts can be set up from your hosting control panel – Select your site, then click Hosting > Tools

SSH and SFTP accounts can be authenticated via password or private key, and are restricted to the environment they are assigned to (either production or, if enabled, staging).

For step-by-step instructions, check out this article in our documentation

SSH and SFTP accounts can be set up from your hosting control panel – Select your site, then click Hosting > Tools

SSH and SFTP accounts can be authenticated via password or private key, and are restricted to the environment they are assigned to (either production or, if enabled, staging).

For step-by-step instructions, check out this article in our documentation

Our portal supports delegate accounts, however we do not yet have a way for users to complete this manually.

Please contact us by email or chat, and our team will assist in adding a delegate to your account. This delegate can have restricted access any part of the hosting control panel – we’ll help you determine the best solution based on your needs.

Yes, and you can add more if you’d like!

NonprofitPress has two built-in layers of backup, plus you can set up unlimited exports to your storage of choice – Google Drive, S3 (compatible), OneDrive, Dropbox, or sFTP. All three backup options listed below support 1-click restore and export to ZIP from the Snapshot plugin or your MWP Cloud hosting dashboard on the Hub.

Backups are stored locally and encrypted off-site. This allows for easy migration, restore, and tier changes.

Hosting Backup
MWP Cloud – which powers the hosting behind NonprofitPress, includes an automatic nightly backup of everything – all of your website’s files and its corresponding database. MWP Cloud stores 30 backups at a time, automatically overwriting older backups as needed. Hosting backups are managed within MWP Cloud or the Snapshot plugin.

Snapshot Backup
Snapshot (Pro) is included with NonprofitPress to schedule your own or run manual backups. Each Snapshot backup can be exported to one of our supported external providers: OneDrive, Google Drive, Dropbox, Amazon S3 or compatible, and sFTP. Snapshot stores up to 30 backups that are overwritten by new backups as needed.

Automate Safe-Update
Snapshot also works with Automate to create a restore point before it installs any updates. If Automate detects errors after an update, Snapshot will automatically revert to the restore point.

Probably! You can install almost any theme from the WordPress.org repository, or you can stick with our optimized theme and custom child theme for your organization. If the theme you’ve selected no longer supports the latest version of WordPress, or if you need something added or repaired, NonprofitPress offers custom development for plugins and themes. Quotes are available upon request.

All NonprofitPress sites include a license for our custom theme, NPP 2023, which is a fork of the Customify theme by PressMaximum (with Pro upgrade and license). This theme includes all of the customization and flexibility of the Customify theme, tuned and further optimized for our hosting and included plugins.

Our Ultimate bundle includes a child theme of NPP 2023, custom-developed for each customer. We maintain both the NPP 2023 and custom child themes throughout your use of NonprofitPress.

In most cases, yes, and we’ll even do it for you!

Any website running the open-source CMS “WordPress” version 6.2 or higher can be migrated to NonprofitPress. Some plugins or settings may become redundant or need reconfiguration, but we will assist with that, too. NonprofitPress is based on the latest stable WordPress version running on managed PHP, database, and operating system versions.

Give it a shot, in staging of course!

Most plugins from the WordPress.org repository are supported by NonprofitPress, with known exceptions listed below.

Online purchases can be made with a credit/debit card, digital wallet, or ACH. Most bundles or resources are billed monthly, with variable savings available with annual billing.

Customers using Platinum or higher-tier resources and clients who have used NonprofitPress since the beta have the option to pay invoices by check.

NonprofitPress is a platform SaaS operated by Smashstar Media, which is based out of Massachusetts. As such, we include MA sales tax (6.25%) on our invoices by default.

Tax-exempt organizations may chat with us and provide their tax-exemption certificate to have this removed.

Absolutely!

Please first chat with us, then we ask that you provide your tax-exemption certificate (provided by your state). If you have not yet provided your IRS determination letter for another NonprofitPress feature, we may ask for this as well.

NonprofitPress is currently only available to organizations based in the United States. We hope to make our platform available globally in the future.

Changes to hosting resources and cloud infrastructure services are prorated and billed monthly.

If on annual billing, you can pay the difference for the remainder of your period up-front then through renewals, or continue monthly until renewal. Variable discounts may be available.

At the end of a trial, if a plan or bundle is not selected, the site will be archived and exported. You can download the archive up to 30 days after creation.

If you aren’t ready to go live by the end of your trial, we’re happy to work with you to find a mutually beneficial solution.

One of the operational benefits to using NonprofitPress is having fewer license keys and subscriptions to manage. Plugin upgrades and add-ons included with bundles are pre-installed on your site. All you need to do is go to your plugins page and activate it. If the plugin is deleted by accident, you can re-install it from the MWP Cloud dashboard/hosting control panel.

However, the licenses and terms of service from some plugin developers disallow us from bundling, reselling, or pre-installing their plugins. In these cases, our team will manually purchase and provide the license details to you via a delegate account, shared between your org and us. Please allow our team 1-2 business days to complete these tasks manually for you.